RETURNS & EXCHANGES

Thank you for choosing Kiwicorp products! Your satisfaction with our service is our foremost desire! Please feel free to contact us if you have any questions when you have received your order! For your rights on shopping online, please carefully read the terms and conditions as follows:

1. We offer 7 day return of goods policy. Within 7 days of receiving the parcel, please contact us by email (sales@kiwicorp.co.nz) or by phone should you have found a defect with the goods. Our staff will assist you for the return or exchange of the goods.

• We will accept the return or exchange of goods when a defect is confirmed to be within the product. Please include the original packaging and accessories when returning goods to us.
• If the return of goods is not due to product defect but for personal reasons (eg. purchased wrong product item), we accept the return of the goods but the customer will be liable for the cost of shipping for return or exchange.

2. We will not accept the return or exchange of goods under the following situations:

•  Product misuse- product has been damaged, scratched, stained.
•  Cap and seals have been opened.
•  Return is beyond the 7 day return of goods period.
•  Product packaging and accessories not included in the return.

3. Return of goods- Product return for exchange is limited to the same product item. Please include the original product packaging and its accessories, with the address, order number, name of the purchaser and contact number clearly written. This will help us to process your return request in the shortest time.